I lead global creative and content operations at scale, helping Life Sciences and Pharma organizations design, govern, and evolve GenAI-enabled creative ecosystems in highly regulated environments.
My work sits at the intersection of creative operations, experience design, and technology governance, building systems that balance speed, quality, compliance, and scale across markets.
I focus on making creative systems work in the real world, where design intent must survive complex platforms, operating models, and organizational constraints.
Content. Context. Delivery.
Systems matter when scale does.
— Hemal Shah
Open to conversations on global creative systems, GenAI governance, and experience at scale.